We implemented new cancellation policies on 6th December, 2021, read on to see how they might impact your venue on Tally Market
What has changed?
We now give our venues four choices over which cancellation policy they would like to implement. There are now four cancellation policies available for venues to choose from.
Please see our cancellation policy FAQS here.
We do not offer customised cancellation policies. Therefore, if you can't find a cancellation policy that exactly matches up with your internal policy, we would recommend choosing one that is more conservative in length of refund window than your internal policy.
I was fine with the previous cancellation policy, do I need to do anything?
Not at all! All of our venues are automatically kept on our standard policy, which allows for full refunds to customers if they cancel 24 hours or more before their booking is due to take place or less than two hours after they placed it.
If you'd like to explore the alternatives anyway, please find a list of our new policies linked here.
I've changed my cancellation policy, why do some bookings at my venue still have my old policy applied to them?
Any bookings that you confirm before you change your cancellation policy will have your old policy applied to them, regardless of when these bookings are scheduled for.
If it seems that a booking that you confirmed after you changed your cancellation policy has your old policy applied to it, please let us know right away on firstname.lastname@example.org and we will look into this for you.
If you have any questions about our cancellation policy, please get in contact with us at email@example.com and a member of our team will be more than happy to help.